.Where does your assistance start?
We will be waiting for you at the arrival hall of the destination port or airport. Our services start and end at these international transport hubs. We encourage you to arrange your international airfare on your own since we know that the price quotes from internet based wholesalers for international transport are usually lower than what we could offer as a local agent. Nevertheless, we are happy to serve you in case you prefer us to organize your international transportation as we did for some of our customers who were flexible with the international airfares.
Do you have recommended tour programs?
You will find off-the-shelf itineraries of different categories that include the most popular destinations in our website. These programs have been prepared upon our experience and include popular destinations and details. You can always ask us to customize these ready-made tours according to your needs and expectations or book any of them as they are and even combine them with one or more of these tours.
How long does it take you to answer my request?
All your requests will be handled and responded by our travel specialists in 24 hours.
How do I book?
To show you how easy it is to book your trip with us through the Internet, please read the following steps. Keep in mind that your input (steps 2, 3, 5 and7) is essential in achieving a travel plan that best suits your wishes.
Step 1: Select a Tour: Brower our tours pages to select the tours that most suit you. After selecting the tour of your choice, please click the ” Inquiry/Customize this Tour ” red button in the middle of the web page to get to the booking page. If you have any questions about this tour just click the” Ask a Question ” red button ask your questions there. Our online travel advisors will answer your questions within one working day
Step 2: Learn about our policies: We assume that you carefully read our web pages with information about your rights and our policies: Terms and Conditions,Payment and Cancellation Policy.
Step 3: Provide us with details of your travel plans: Please fill in the information on the booking page. Some questions are voluntarily, but keep in mind that our travel advisors need as much information as possible to create the perfect vacation for you.
Step 4: Submit Your Booking: After filling all the necessary information, please click the ” Submit Your Information。
We may send you again a message with specific questions if the information that you provided in your booking request and in your sent e-mail is not clear to us. Your answers will enable us to prepare a proposal offering you the best deals.
Step 5: Design an itinerary for you and prepare a quote: With your answers to our questions we will design a plan for your tour including details of sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these by ‘late pm flight to Beijing’ or ‘am flight’.
Step 6: Amend the proposed itinerary: Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, or flights. You may ask as many questions as you like when tailoring your tour.
Step 7: Revise itinerary and send a new quote: We will answer all your questions. With your additional requests and amendments we will revise the original itinerary and send it to you with a new quotation. Steps 5 and 6 may be repeated until you are completely satisfied with the final tour plan.
Step 8: Accept our proposal and complete the payment procedures: When you have finished ‘Perfecting your tour’, received our final proposal and decide to accept our offer, there are only two things left to do:
– Send us an e-mail stating your acceptance of our offer
– Complete the payment procedures as you can find in our e-mail send to you.
Step 9: Secure and confirm your booking: Upon receiving your deposit, we will immediately start making the reservations through Discover Beijing Tours. All of the flights, hotels and other items in the itinerary were available at the time we made the proposal.
However, we are not able to guarantee their availability until we have secured the bookings after receiving your deposit. The earlier that you confirm our proposal, the more likely we can adhere to the proposed itinerary.
Step 10: Confirm your booking : The process of confirming your tour will take 1-10 days depending on how early we receive your acceptance of our offer and the uniqueness of your tour .If required for your visa application we will e-mail or fax you a ‘Reservation Confirmation’ on our company stationery.
Step 11: Send you a confirmation letter: After the tour reservations are confirmed and payment is received we will send you a letter with the confirmation code and, when applicable, tour vouchers.
How do I get the confirmation?
After all your reservations are made and secured, you will receive a confirmed travel itinerary with all services noted along with our local destination management office’s contact details. Upon your arrival in destination, you will receive all documentation such as vouchers, tickets and/or transfer details that are essential for your vacation.
What Methods Of Payment Do You Accept?
Methods of Payment
We are now able to offer 3 methods of Payment(deposit),the rest can be paid either by US Dollar or Chinese Rmb upon arrival
1. Visa or Master Card secure online payment via PayPal.
2. Wire transfer.
3.West Union
1.Visa or Master Card secure online payment via PayPal.When you receive our proposal with quotation, in the email body, you will see a ‘PAY NOW’ symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it’s easy to join and it’s free!
2:Wire transfer.If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer.
Important Notes for those who make the payment through wire transfer:
1. Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.
2: It may take up to 10 days for your payment to reach our account. We recommend you to use the Bank of China to conduct the wire transfer which will be faster than using other banks.
3: Western Union
Please go to the Western Union Money Transfer to transfer the money as the following steps:
Tell the Western Union staff that you want to transfer money to the People’s Republic of China. The money receiver’s name is Ye Qing (the money beneficiary). Kindly please note that “Qing” is the first name (Given name) while the “Ye” is the last name (Family name).
– Ask the Western Union staff to give you the Money Transfer Control Number after your remittance is made.
– Advise us the Money Transfer Control Number for this remittance and the name of the person who made the payment (remittance). Otherwise, we cannot receive the payment without the information above.
