“great customer service and wonderful experience”

I was in Beijing last April with my family and engaged the services of Qing’s tour company for the duration of our stay. As we wanted to have flexibility in terms of our time & places to visit, we opted to hire a private car with driver and guide. As Qing herself was already booked to guide another group, it was Coco who served as our guide during our entire stay. Coco was very warm and friendly, and very very helpful! When we had problems communicating with our hotel staff, she was proactive enough to step in and help us sort things out. She was also very mindful of my parents’ limited mobility and made sure that they were well taken care of.

We only had a limited time in Beijing, but with Qing and Coco’s advice we were able to make the most of our trip. We saw all the major sights we wanted to see, such as the Great Wall, Forbidden Palace, Temple of Heaven, and Tiananmen Square. Apart from that, we were also able to have a quick tour of the beautiful hutongs around the Back Lakes area, through a pre-arranged rickshaw tour which was a lovely experience. The tours also included our lunches everyday, which were all DELICIOUS! They made sure to bring us to places that served great food, and as we were with Coco, we were able to sample authentic Beijing food. Our package even included 1 Peking duck dinner, which was superb.

Overall, we had a great time in Beijing thanks to Coco and Qing as well as the driver (sorry, I forgot his name!). Even planning the trip was a breeze, as Qing was very fast in responding to emails and very helpful in giving tips and suggestions. We wouldn’t hesitate to contact Qing again should we ever be in Beijing again.